Mandarin Laundry Oban · Oban, Scotland, UK · Last updated May 2026
Mandarin Laundry is a laundry and launderette service based in Oban, Scotland. By placing an order or using any of our services — in-store or through our website — you agree to these Terms and Conditions in full. We reserve the right to refuse service to anyone who does not comply.
Please ensure all pockets are emptied before handing in your laundry. We accept no responsibility for damage caused by items left inside garments, including pens, coins, lip balm, keys, or electronics.
Completed orders must be collected within 30 days of notification. Items left unclaimed after 90 days will be considered abandoned and may be donated to charity or disposed of to free up space.
All services are clearly described on our website, in-store signage, and at the point of booking. It is your responsibility to read and understand the service you are selecting before drop-off. Mandarin Laundry cannot be held responsible for any misunderstanding arising from failure to read the service description. If you are unsure which service is right for you, please ask a member of staff before placing your order.
We are a small, friendly team and ask that all customers treat our staff with courtesy and respect. Shouting, swearing, or abusive behaviour will result in the immediate cancellation of your order and removal from the premises. We operate a zero-tolerance policy with no exceptions.
We can always complete service washes within 3 hours during opening hours. We do not observe bank holidays with the exception of Christmas Day and New Year’s Day. All other days operate as published on our website. Seasonal hours outside the main tourist season will be updated on our website and Google Maps.
In the unlikely event that an item is damaged or lost during processing, our liability is limited to a maximum of ten times the charge made for cleaning that particular item, in line with UK fair trading guidelines for laundry businesses. Claims must be raised within 48 hours of collection. We are not liable for damage resulting from undisclosed pre-existing faults or wear.
Mandarin Laundry reserves the right to refuse service at our discretion, including where these terms have not been met or where items are considered unsuitable for processing.
These Terms and Conditions are governed by the laws of Scotland. Any disputes shall be subject to the jurisdiction of the Scottish courts.
Each service below has its own specific rules, pricing, and conditions. Please read the section that applies to your order.
You load and operate the machines yourself. Detergent and softener are included with every wash. Simply choose your machine size and pay.
You are responsible for selecting the correct machine size for your load. Mandarin Laundry accepts no liability for damage caused by overloading a machine.
| Service | Machine Size | Price |
|---|---|---|
| Wash Only | Small | £8 |
| Wash Only | Large | £10 |
| Wash Only | Extra-Large | £12 |
| Wash & Dry | Small | £15 |
| Wash & Dry | Large | £20 |
| Wash & Dry | Extra-Large | £25 |
Drop off your laundry and we will wash and dry it coin-wash style. Items are returned in a bag, straight from the dryer — not folded. Pillows, duvets, and bulky items are included if they fit in one machine.
If items fit into one machine, you pay the price for that machine size. XL items such as duvets are processed using extra-large machines.
| Machine Size | Price |
|---|---|
| Small | £15 |
| Large | £25 |
| Extra-Large | £30 |
Full-service laundry for mixed loads. Price is based on total weight of your order and includes washing, drying, and folding. This service also covers small mixed loads of towels and linen up to 10kg total weight.
| Weight | Price (incl. wash, dry & fold) |
|---|---|
| Up to 3.9 kg | £20 |
| 4 kg – 5.9 kg | £25 |
| 6 kg – 7.9 kg | £30 |
| 8 kg – 10 kg | £35 |
Laundry services for businesses with larger linen or towel loads. Simple per-kg pricing applies.
Minimum order: 10 kg of each linen or towel type per order. We reserve the right to decline orders that do not meet this minimum.
Mixed loads: For mixed loads of towels and linen between 10kg and 20kg, the full load is charged at the linen rate (£3/kg).
VAT: All commercial laundry prices exclude VAT.
| Item Type | Service | Price per kg (excl. VAT) |
|---|---|---|
| Linen | Washed & roller ironed | £3/kg |
| Towels | Washed, dried & folded | £2/kg |
Seasonal terms for Commercial Laundry (May – September): A 25% surcharge applies to same-day service during the seasonal period. Laundry must be pre-separated by you into Linen, Towels, and Personal Items before drop-off. An additional £10 charge applies if we are required to separate your laundry on your behalf.
We collect laundry from selected main Oban hotels, wash, dry, and fold it, then deliver it back within 24 hours. This service is available to guests staying at the listed hotels only.
How to place an order: Fill in the order form on our website. Pay by card online after submitting the form, or place cash inside your laundry bag.
Labelling: Place a note inside your bag with your full name, hotel name, and room number.
Photo: Take a photo of your laundry on your phone with one unique item clearly visible. This is for our system records only.
Drop-off: Leave your bag at hotel reception before 8pm on your chosen pickup date. Collection takes place between 8:00pm and 10:00pm.
Pickup timing: Orders submitted before 8pm will be collected the same evening. Orders submitted after 8pm will be collected the following evening.
Payment options: Online by card after submitting the order form, or cash in the bag. We accept Sterling (GBP), US Dollars (USD), and Euros (EUR).
| Size | Description | Price |
|---|---|---|
| Small (4kg) | Tesco-style bag | £30 / $40 / €40 |
| Medium (7kg) | Stuffed pillowcase | £40 / $50 / €50 |
| Large (12kg) | Suitcase size — must fit in 15kg machine | £50 / $70 / €70 |
Eligible hotels: The Royal Hotel, The Manor House Hotel, Dungallan House, The Kelvin, The Premier Inn, The Perle, The Columba Hotel, The Regent Hotel, The Great Western Hotel, Muthu Alexandra Hotel, The Oban Bay Hotel, Number 17, The Queens Hotel, No. 26 By The Sea, The Scot, Glencruitten Hotel, The Knipoch, Altavona.
It is your responsibility to ensure your laundry is left at reception before 8pm. We accept no liability for missed collections due to late drop-off or access issues. As items are not inspected in person at handover, you must disclose any known stains, damage, or special care requirements at the time of booking. We cannot be held responsible for damage resulting from undisclosed conditions. Delivery is made to the hotel address provided at booking — we are not responsible for non-delivery resulting from inaccurate information provided by the customer.
Mandarin Laundry Oban · Oban, Scotland, UK · Last updated May 2026
Mandarin Laundry is committed to protecting your personal data in line with UK GDPR and the Data Protection Act 2018. This policy explains what we collect, why we collect it, and your rights.
Mandarin Laundry is the data controller for personal information collected through our website and services. We are based in Oban, Scotland. For any data-related enquiries, contact us at mlaundry.oban@gmail.com or by phone on 07777115366.
When you place an order or contact us, we may collect the following personal data:
When you visit our website, basic usage data may be collected via cookies or analytics tools. See the Cookies section below.
Your data is used solely to:
We do not use your data for marketing or promotional purposes without your explicit consent.
We process your personal data on the basis of contractual necessity — that is, to fulfil the service you have requested. In some cases we may rely on legitimate interest, such as retaining order records for dispute resolution purposes.
We do not sell, rent, or share your personal data with third parties for marketing purposes. Your data may be shared with service providers who support our operations (such as payment processors) strictly to the extent necessary to fulfil your order. All such parties are required to handle your data in compliance with UK GDPR.
Order records and associated personal data are retained for up to 12 months, after which they are securely deleted or anonymised. You may request deletion of your data at any time by contacting us directly.
Under UK data protection law, you have the following rights:
To exercise any of these rights, contact us at mlaundry.oban@gmail.com.
Our website may use cookies to support basic functionality and to understand how visitors use the site. No personally identifiable information is collected via cookies without your consent. You can control and manage cookie preferences through your browser settings at any time.
If you have concerns about how your personal data is handled and are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Any updates will be published on this page with a revised effective date.
Mandarin Laundry Oban · mlaundry.oban@gmail.com · 07777115366
